While we endeavor to provide the most secure and safe freight service that we can and that you deserve, this warranty provides an added level of cover for those occasions when the unforeseen happens, at no additional cost to you. Rest assured though that we will continue to monitor and perfect our services to the standard you have come to expect.
Commencing the 15th April 2019, the FreightSafe Warranty, will give you up to $1,500 of cover on each consignment, and will be included as part of our standard service offering, and protects our customers against loss or damage of freight, with a guaranteed quick claim settlement and no excess applied to the amount claimed.
Importantly, please note that the FreightSafe Warranty offering is not a substitute for marine insurance and only provides you with limited cover per consignment. Any further advice you require regarding your insurance needs, should be sought from an authorised insurance broker.
All claims will be managed by a professional 3rd party claims administrator, FreightSafe, who have been managing claims for over 17 years. A copy of the terms and conditions of the FreightSafe Warranty can also be found here.
To submit a claim please click here